Failing At Business, Lesson 2 - Ignore Potential Customers
Yeah, yeah, yeah... I bet you're saying to yourself, "What are you Kvatch? Some kind of metro-sexual frog?" Well perhaps, but I just can't help it. Too many years of being exposed to fine leather, I suppose, and here in Babylon by the Bay we have many excellent men's shoe stores.
So last Sunday, I set aside an afternoon to find that perfect pair of black shoes (replacements for a pair that recently wore out). At the first store I tried, I found an awesome pair of clumpy black boots, but when I asked the clerk if they had size 8, her response was: "Uh...like, we really don't have anything for you."
A little taken aback, I replied, "You mean you don't have this pair in size 8?"
"No. We don't stock anything in sizes that small. Our lines are for taller men."
Now...first off, at 5' 9" I'm not exactly short--as if that had anything to do with shoe size. Second, what she was really saying was that the younger, stylish customer that they want to attract has...I suppose...larger feet, and herein is the problem. I've reached an age where if I want to spend way too much money in order to look like an aging hipster, I don't have to agonize over it. I'm not going to try on a bunch of shoes and then wonder if my paycheck will hit my account before the VISA bill is due, I'll just freakin' buy the things, and that's just what I did..at the store across the street.
Lesson 2: Don't piss off the people with the money.
I've got a size 8.5 or 42 euro, and I haven't run into that issue before. Hmmmm....
And, I believe for every purpose there is the right footware for it - running, trails or road? climbing, El Cap or Mt. Tam? Dress, Doc Martins or some other such...
I don't think you are that unusual kvatch.....in terms the shoe fetish.
Ask me some day about my theory on women and shoes and I'll fill you in.
I remember when the "top" size in most ladies botiques was 16 - now it's 10.
Nothing like making perfectly healthy taller girls feel like overweight bovines.
To hell with the fashion industry!!
Wow, I wonder if they trained her to say all that....
Nvisiblewmn... Don't think so,but it was quite clear that I was not their target demographic. In addition I'd just watched two guys half my age, pick up and examine most of the pairs that the store head. They then left without trying any on.
Sewmouse... The Frogette has the same complaint, but what I find interesting is that women's sizes are entirely fluid. One year a 10 fits a particular women. The year after it's an 8, and then a 12. Makes me glad I'm a guy.
Call me prejudiced, well most do... At least I know where to go for my next pair of decent shoes.
Peacechick... You're probably right. They might have had something, but she was so disinterested that checking would have been a bother. Plus it was Easter Sunday. Maybe she was bitter that she had to work.
Sometime, my friend, it's 7 1/2, and about those cane toads...I think I've seen some of them on your site. ;-)
Was the sales person's last name Bundy?
John... Don't know. She acted more like a Simpson, in my opinion.
Oh, and NEVER piss off the people with the $$$$.
Which I understand perfectly as I search for the perfect little black dress for an early spring wedding in Montreal.
Just about, don't forget.
Just about . .
My wife and I took a small group of "kids" (15-20) on a field trip, and stopped at a trendy food mall to chow down. The kids got whatever they wanted; I had to practically yell. Finally, I asked for the Manager, and he asked me what was wrong. "Tell your employees that I'm the old F***** that's going to be paying the bill, and their salary - unless they piss me off one more time, in which case I'm simply walking out!!"
HE didn't give a royal blank!!
Fashiongirl, NYC is awesome for shoes, but I don't get there as often as I'd like (read my Vonnegut post).
Cartledge, Sumo... Thanks for the head's up. I post my tribute just moments after I read your comments.
Hill... And oddly they so often do piss off the people with the money.
Kathy... Small feet, large...uh...well...it's what the Frogette says anyway.
Michael, "Bundy"? That's Married With Children, right? Think I watched it maybe once. :-)
TFWY... Yeah customer service sucks all over, but it really sucks to be paying the bills and to get dissed in that fashion.